Frequently Asked Questions – Virtual Server Hosting from Apps4Rent

Hyper-V accounts are usually setup within one business day.

You can use your own domain name, however, if you don’t have one, we can provide one of our own generic domains.

For sign-up assistance, reach us.

Yes. we can register domain names for you.

On a virtual server, the user has full administrative rights to install applications and manage the server themselves.On a Hosted Desktop the user would not have administrative rights and cannot install applications but instead has everything pre-configured and managed by us for them. User need not worry about any software upgrades or regular maintenance.

Guaranteed RAM is what the server is setup with and is visible from the server as well. It is the dedicated RAM that will be always available for use. However, Burst RAM comes into picture when the server is running out of resources/guaranteed ram and needs more memory for it to handle the load. Burst RAM is not visible from the server and is configured at the backend.

No. Customers can access their virtual server using the Remote Desktop Protocol (RDP).

Yes, the operating system of the virtual server can be changed. If you want to retain the data; then you should let us know the new operating system you wish to use. We will set up the new server and attach the hard drive of the previous server so that you can move the data. There is a one-time charge of $100 for this task. The hard drive is attached for a period of 7 days and then removed. Please note that all plans of Hyper-V from us include licensing charges for the following Operating Systems.

• Windows 2003 Server.
• Windows 2008 R2 Standard 32/64 bit.
• Windows 2008 R2 Enterprise 32/64 bit.
• Freely available Linux variants like CentOS and so on.

Yes, you can downgrade or upgrade your server at any point of time. You will need to let us know when you would like to upgrade/downgrade.

You can manage your virtual server via the control panel. Also, you will have admin access to your virtual server all the time to perform any task you want.

Yes, we have management services with our plans. Check our server administration plans. https://apps4rent.com/server-administration-managed-services-plans-hyper-v-kaseya-hosting.html

Yes, you get root access to your server.

We support operating systems including Windows Server 2003, Windows Server 2008, redhat, Fedora, SUSE, and CentOS.

The list of packages are the software we install free with Hyper-V. Windows Packages include IIS, SQL Express, FTP and ASP.NET. Linux packages include Apache, MySQL, FTP and PHP.

Of course, you can upgrade your kernel as and when you need.

Yes. There will be additional charges attached to it as mentioned in the details of Hyper-V Plans. https://apps4rent.com/Hyper-V-Hosting-Services-Pricing-Plans/hyperv-hostingplans.html

MS Office Standard/Professional can be installed on the virtual server for the user using our own licenses on a per user per month basis as per the charges listed on our website. With MS Office the user would even require to take Terminal Server CALs.

By default, irrespective of the number of IPs, the server has 2 RDP session at a time. If you need more than 2 users login at the same time then you need to install remote desktop session host role and add Remote Desktop Services CAL / Terminal Server User CALs for the number of users who would access the server using RDP.

Different plans offer different number of IP addresses. To know more, check the following url:https://apps4rent.com/Hyper-V-Hosting-Services-Pricing-Plans/hyperv-hostingplans.html

We offer CentOS, Fedora, SUSE and Ubuntu.

Yes, we do host DNS. But only customers who have signed up for our other services such as Exchange, SharePoint, POP3 mail, Mobile Sync Mail or web hosting can use our free DNS hosting.

Apps4Rent provided 99.9% uptime guarantee for the base (physical) machines itself. Your administrators will have full access to the virtual server. What actions cause what issues on the virtual machines would be hard to determine and moreover the servers are unmanaged. Due to these reasons Apps4Rent does not provide uptime guarantee on the virtual machine but on the base machine.

Our IT infrastructure is located in two top-tier data centers in New York City and New Jersey. Multiple independent low latency pathways are available through these data centers to the Internet backbone. These data centers are SAS70 certified. SAS70 certification is the highest security standard required by financial and healthcare clients to meet Sarbanes-Oxley (SOX) and HIPPA regulation.

Incremental Backup: We take daily incremental backups. Changes made to the data are captured and stored in your backup system every night. In short, any changes made to your server gets updated in our backups every night. The backups are taken based on our backup policy. https://apps4rent.com/backup-policy.htmlGranular Backup:

We have the ability to take Granular backup of your data. This allows us to take backup of each and every item/document in your account and restore them if need arises. The backups are taken based on the policy outlined here:https://apps4rent.com/backup-policy.html

Platform Backup and Full Backups: We have the ability to take backup of the entire Platform/farm on as is basis. This allows us to restore the complete farm/platform (including sites-subsites-documents and so on) in cases where the whole platform/farm needs to be restored. This is done on a weekly basis. The backups are taken based on our backup policy: https://apps4rent.com/backup-policy.html.

Yes. You can install 3rd party firewall/antivirus on the server.

Apps4Rent accepts Visa/MasterCard/ Discover Card. Signing up using these cards will get you setup instantly. If your payments are more than $500 then you can also send us a cheque or wire the money to us. All server setup are done after the payments have been received and processed by Apps4Rent.

Apps4Rent provides Virtual Dedicated Servers via Microsoft’s Hyper-V technology. Setting up servers require man hours and licensing charges. While, we do not incur setup fees for the servers, however, we still have to incur licensing charges which we have to report to Microsoft every month. Due to these reasons, our Virtual Desktop Server offerings do not come with 30 days of money back guarantee.

No we don’t offer a trial period or demo for virtual server. Setting up servers require man hours and licensing charges. While, we do not incur setup fees for the servers, however, we still have to incur licensing charges which we have to report to Microsoft every month.

The total amount of data which moves in and out of your server per month is the total bandwidth usage per month. Transfer between servers in the same data center does not count toward usage.

You can buy your Plesk and cPanel licenses from the given URLs: http://www.parallels.com/products/plesk/partner-directory and http://cpanel.net/plans-pricing/ and we can install it for you.

Yes. The charges are as per the below link. https://apps4rent.com/Hyper-V-Hosting-Services-Pricing-Plans/hyperv-hostingplans.html

It is rare that any of our customers go over and above the bandwidth allocated based on the plans. However, if the customer goes over and above the allocated bandwidth then he is charged an additional charge of $50 (per 1 MB/S/month or 300 GB additional transfer/month).

Yes. For that you need to buy Terminal CALs for each concurrent user from us. A terminal CAL costs $7 per license per month.